We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at admin@cemcui.com
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions at admin@cemcui.com
Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or if you receive the wrong item, so that we can assess the problem and correct it.
Exceptions / Products without return
Certain types of items cannot be returned, personalized products (such as special orders or personalized items). Please contact us if you have questions or concerns about your specific item.
exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund was approved. If approved, you will automatically be refunded to your original method of payment. Remember that it may take a while for your bank or credit card company to process and post the refund as well.